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Project Manager System is another exclusive to Betterliving.
We understand that many of our customers have had frustrating
experiences with home improvement projects in the past - just
not knowing what's going on. In fact lack of communication
has always been one of the greatest deficiencies of the home
improvement industry. For many companies, it’s just
a matter of limited resources, not enough employees available
to serve the customer’s needs. However, for most, it’s
just a business decision; they choose to service their customers
in the most cost-efficient manner possible, rather than devote
the resources necessary to provide top-notch customer service.
At Betterliving we have devoted those resources. Our desire
to provide our customer unparalleled service is unmatched.
It’s that desire that led to the creation of Betterliving's
Project Management System. Once you place your order you
will be assigned a Project Manager (PM). You will be given
direct access to your PM immediately (you'll even have his
or her cell phone number & email address!). As your
job progresses from your initial PM meeting to the final
walk-through, you will be updated step by step through each
stage.
A typical installation will
follow these stages:
Stage
1: PM meets with
you to complete an initial site measure & inspection
Stage 2: PM meets with township official
to pick up permit application & discuss any specific
township requirements.
Stage 3: PM begins processing permit
application & orders job specific drawings from
engineering department.
Stage 4: PM orders Insurance Certificate
for your job.
Stage 5: PM orders materials.
Stage 6: PM submits permit application.
Stage 7: PM schedules delivery of material.
Stage 8: PM picks up permit.
Stage 9: PM schedules installation
& preps installation crew.
Stage 10: PM meets with customer to
complete Final Walk-Through. |
It is Important to note that every project
is unique in its own way. The progress of your job may differ
from the typical project. If this situation arises, having
a Project Manager will prove to be invaluable.
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